1. Who runs DOCL?
DOCL is an online comparison service provided under the docl.uk brand. Support requests and complaints can be sent to [email protected].
For the limited service data described on this page, docl.uk handles that data to provide DOCL.
2. What do these terms cover?
These terms apply when you use the DOCL browser extension, visit DOCL pages, or use DOCL comparison features. By using DOCL, you agree to these terms.
If you do not agree, do not use the service.
3. How are paid links handled?
Some retailer links are paid or referral links. DOCL may receive a referral payment from a retailer or another partner if you click or buy through one of those links. Some links are paid links. Some are not.
DOCL is a comparison and referral service. DOCL is not the seller of the product, and DOCL is not your agent.
4. How are rankings and savings shown?
DOCL ranks results mainly by price and verified savings. Product match confidence is also important. Availability, region relevance, and store trust may affect which options are shown.
Comparison results are presented with reasonable care and skill.
- Lower verified price usually ranks above higher price.
- Better product match usually ranks above weaker match.
- Unavailable, stale, or low-confidence offers may be hidden.
- A payment from a retailer does not decide whether a cheaper verified result is shown before a more expensive one.
DOCL may keep time-stamped technical logs for ranking, verification, and link-resolution events so issues can be checked and explained later.
The extension interface may not display every product term, shipping cost, tax, return rule, or store policy that appears on the retailer site. You should check the retailer page before you buy.
5. What happens when you click a store link?
When you click a result, you leave DOCL and go to a third-party site. That site has its own prices, stock levels, delivery terms, privacy practices, and purchase terms.
DOCL does not control those third-party sites. DOCL is not responsible for their content, checkout flow, or fulfillment.
6. What limited data does DOCL use?
DOCL uses limited service data to run price comparisons and link resolution. This may include product query text, current page price, currency, country or market context, current site hostname, retailer identifiers, and optional contribution submissions.
DOCL also uses local browser storage for lightweight product features. This includes dismissed-widget state, a temporary list of stores already visited in the current session, and an optional pseudonymous contributor ID if you use contribution features.
For those limited service operations, docl.uk handles the service data directly to operate the product.
DOCL does not require a user account to use core comparison features.
7. Which third parties help run DOCL?
DOCL relies on third-party infrastructure and data providers. These may include hosting and traffic services, search and shopping data providers, currency-rate providers, and referral platforms.
Those providers may process technical network data or request data under their own terms and policies.
8. What can you expect from the service?
The service is provided with reasonable care and skill. Even so, prices and availability change quickly, and product pages may change quickly.
Except where the law does not allow otherwise, DOCL provides the service on an as is and as available basis. DOCL does not guarantee that every comparison, price, or link will always be complete, current, available, or error free.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9. What can you not do with DOCL?
- Do not reverse engineer, copy, scrape, or republish the service without permission.
- Do not try to break, overload, probe, or interfere with the service or its security.
- Do not use DOCL for unlawful, misleading, or abusive activity.
- Do not remove trade marks, notices, or ownership markings.
10. Who owns the software and content?
The DOCL service, code, design, branding, and related content belong to DOCL or its licensors. You receive a limited, non-exclusive, revocable, non-transferable licence to use DOCL for personal, lawful, non-commercial use.
11. When can DOCL change or suspend access?
DOCL may update the service, these terms, or linked disclosures from time to time. Material changes will be posted on this page before they take effect whenever reasonably practicable.
DOCL may suspend, restrict, or end access if there is misuse, security risk, abuse, technical failure, service requirements, or legal necessity.
12. How do complaints, law, and consumer rights work?
Please send complaints or support issues to [email protected] first. Complaints are reviewed and responded to within 8 weeks where reasonably practicable.
This does not affect your right to take legal action or use any other legal remedy available under applicable law.